Anderson retractable storm/screen door stuck.

I have a brand new door as described above. I set it to the all glass position and now the screen won't come down. The release seems to be stuck. Thanks !!!

Comments for Anderson retractable storm/screen door stuck.

Average Rating starstarstarstarstar

Click here to add your own comments

Oct 22, 2024
Rating
starstarstarstarstar 		still stuck
by: John

Installation on new series 300 door with retracting screen went well until I was asked to lower the window and install the latch. The upper window mullion is above the trim strip that hides the screen mechanism. Not amount of force could get it lowered. I removed the trim piece and installed the latch (it was now visible) and it still wouldn't pulll down. Calling Anderson resulted in them sending me pdf on how to replace the window. I'm now thoroughly frustrated and out 485.00. I guess the next step is to detach the side plastic trim pieces and determine if I can see an issue.
Oct 12, 2024
Rating
starstarstarstar 		Unhappy NEW
by: Dianna Srock

y brand new Anderson storm door with retractable screen is stuck with the storm window up. I cannot get it to come down.
You ask me to rate this page - I guess it is ok lets me release my frustrations and to see that I am not the only one. But what I want is results.
May 25, 2024
Rating
starstarstarstar 		Stuck in storm door mode
by: Reggie

Can’t get the window to slide down to expose the screen. It just seems to be jammed.
Nov 14, 2019
Rating
starstarstarstarstar 		Spring issue
by: Anonymous

My Andersen storm/screen door had a spring on the right side of the door fall out. I can't slide the storm glass up for the winter. The cord is just hanging.
Sep 16, 2019
Rating
starstarstarstarstar 		Retractable screen
by: Anonymous

The first few times I tried to "unlock" my new Andersen S/S retractable screen, I too thought it was stuck. Took several attempts and found out you need to pinch the little handle while pushing up slightly and it will "unlock" and allow you to pull the screen down.

Now if I could just find out how to install a new screen in my new Andersen storm door as the screen seems to be cut too short and is not seated in the bar frame and doesn't reach far enough down to do so.
Sep 11, 2019
Rating
starstarstarstarstar
by: Adrian

Stuck windows are one of the most common problems with storm doors and it usually comes down to a broken latch pin.

The latch pins or latch keys are on either side of the moveable window sash and are spring loaded pins that hold the sash in place in a series of holes cut into the side frame

Plastic latch keys are soft and start to bend and sometimes they jam in the hole making it impossible to move the window up and down.

Takes a lot of jiggling the window pulling on the key with a variety of tools and cuss words to get them to come out.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Storm Door and Window Questions.